RETURN INFORMATION

• Return Window: Items can be returned within 30 days of receiving your order.
• Eligibility: Items must be unused, in their original condition, and returned in the original packaging.
• Non-Returnable Items: Custom products (e.g., embroidery), bonus products, trotting carts, and sulkies.
• Return Process:
  1. Complete the returns form included in your package, stating the reason for return.
  2. Pack the items securely in the original packaging.
  3. Generate a return label via GLS: https://www.gls-returns.com/#/m/finntack
  4. Use the provided tracking code to monitor the return status.
• Return Fee: A fee of €10 will be deducted from your refund.
• Refunds: Processed within two weeks of receiving your return. Refunds will be issued to the original payment method.
• Exchanges:
  • Allowed for size or color of the same product.
  • If unavailable, a refund will be issued.
  • Replacement products are shipped free of charge, once per order.
• Additional Notes:
  • Finntack is not liable for lost returns without a tracking code.
  • If returns arrive in unsellable condition, product will not be refunded.
  • Returns or exchanges cannot be processed in physical stores.

For further assistance, please contact our customer service team.