FAQ
HOW DO I GET IN TOUCH WITH CUSTOMER SUPPORT?
You may contact us at customerservice@finntack.com or during office hours, in chat online.
DELIVERY TIME?
Our warehouse is located in Finland. Normal delivery in Europe takes between 2-7 days depending on the destination. Embroidered products take 1-3 days longer. Delivery times for products made to order, such as sulky carts should be agreed upon on an individual basis, since they are custom built.
HOW DO I TRACK MY ORDER?
When your order has been shipped, you will receive an email with a tracking code. You can also download the Unifaun mobile app from the AppStore and follow the order via the app.
MY ORDER HAS ARRIVED, ONE OF THE PRODUCTS ARRIVED DAMAGED -WHAT NOW?
Very unlucky, we're sorry! Our service team will help you out with this: customerservice@finntack.com
WHERE DO I FIND OUT MORE INFORMATION ON THE SIZES OF THE PRODUCTS?
We try to be as accurate as possible in our product descriptions. In addition, we offer a size overview of products which have this. If you have any questions about sizes, don't hesitate to contact our customer service.
HOW DO I UNSUBSCRIBE FROM A NEWSLETTER?
Unsubscribing from the newsletters is just a click away; each newsletter has a ‘unsubscribe’ link at the bottom of the email.
I AM NOT SATISFIED WITH MY PURCHASE, WHAT DO I DO?
It is regrettable, of course, that you are not satisfied with a product or that the product is defective! Our customer service will gladly help you out. Just tell us your order number, the name of the product you are not satisfied with, together with a description of the problem and a photo and we will put the matter right
I MAKE A MISTAKE WHEN I ORDERED. CAN YOU HELP ME OUT?
Please review your order carefully before confirming it online. If you have made a mistake, contact our customer service immediately customerservice@finntrack.com
As long as your order has not been picked or sent, we can still help you.
I WANT TO CANCEL MY ORDER
Contact our customer service! The employees at our warehouse process orders and send them out quickly. We can only cancel an order if it has not yet been picked or shipped.
CAN I ADD PRODUCTS TO MY ORDER AFTER IT HAS BEEN CONFIRMED?
As long as the order is not picked yet, we can still modify your order. Our customer service team will gladly help you out!
I HAVE JUST PLACED MY ORDER; WHAT HAPPENS NOW?
Within minutes of you confirming your order online, you will receive an order confirmation by email. If it doesn't appear, you should check your junk mail in case the email ends up there. Generally speaking, your order is picked, packed and shipped within 24-48 hours. Following the dispatch of the order you will receive a tracking code by e-mail. The order can also be tracked on the Unifaun app, which can be downloaded for free from your AppStore.
I NEED PHOTOS OF THE PRODUCTS FOR MY OWN COMMERCIAL USE -WHERE CAN I DOWNLOAD THEM?
Pictures available at b2b.finntack.com can be saved and downloaded and used for commercial purposes. Finntack reserves all rights for all pictures online.
CAN I PURCHASE NEW STICKERS TO A USED SULKY?
Yes, you can! Just contact our customer service of the model and colour you need, and this will be arranged.
