RETURN INFORMATION
You will find a returns form in the box.
1) Fill in the returns form and state the reason for the return. Select all returned items.
2) Pack the products you want to return in the returns package.
3a) Go to following link to print a return label
https://www.gls-returns.com/#/m/finntack
For UK customers, please use :
https://www.gls-returns.com/#/m/finntackuk
You will be charged a return fee of 4 € for returning the goods. This amount will be deducted after we have treated the return.
4) Follow along with the returns package tracking code until your returned product has been received and processed by us.
5) Once the returned product has been processed, you will receive confirmation from Klarna.
It is unfortunately not possible to exchange or return goods at one of Finntack's stores.
The customer may return an order from the date the order was registered and up to 60 days after receipt of the ordered products. Unfortunately, after 60 days have elapsed since your purchase, we can't offer a refund or take in exchange.
To be eligible for the return of a product, the product must have been unused and in its original condition. The product must also be returned in the original packaging.
Products ordered with embroidery cannot be returned or exchanged. Neither is it possible to exchange complimentary articles or bonus products. Should you still wish to return such a product, you will nonetheless not receive any financial or material compensation for it.
Trotting carts and sulkies cannot be returned or exchange since they are customized products.
Finntack reserves the right to accept or refuse a refund on a product if the product is not in salable condition. Finntack reserves the right to deduct € 5 from the refund for broken or dirty product packaging.
We only exchange products over to the same product in a different size or color. Unfortunately, we do not exchange a product over to a completely different product. If Finntack does not have the desired size / color in stock, the money for the product will be automatically refunded.
Finntack sends the replacement product, free of charge, once per order. The time required to process a return or exchange is usually two weeks from the time the returned product arrives at the warehouse. We reserve the right to delays being incurred in high season.
When returning the product, the customer must complete the returns form which was sent to the customer together with the order. The product must be properly packed in a box or returns packaging. The original product packaging must be included in the returns packaging in its original condition.
Refunds for the products will be made to the customer when the returned order has physically arrived at our warehouse. We try to expedite the refund in the same way as used for payment. In certain cases, the customer must inform Finntack of account information (IBAN / SWIFT) in order to receive a refund. Any shipping costs will only be refunded to the customer if the customer has canceled the order in its entirety.
If the returned package is lost or goes astray on the way to Finntack's warehouse, Finntack will only refund the value of the product if the customer can provide a tracking code for the returned package. Finntack reserves the right to carry out a search at the postal distributor in order to find out where the package is, prior to the refund being made.
If an embroidered product is returned to our warehouse because it has not been fetched by the customer, Finntack will attempt to contact the customer via e-mail, telephone or mail in order to have the product delivered. The customer has the right to have the order re-delivered at no additional cost. If the customer cannot be reached within 14 days, Finntack will charge the customer the cost of the products and an additional handling charge, as well as destroying the product. If an embroidered product is returned to our warehouse for the second time, we will charge the customer the cost of the product, for both return shipping, handling and destruction of the product.
If the customer fails to collect two or more orders, Finntack will close the customer’s account. In such cases, Finntack reserves the right to keep the customer account closed until an opening fee (€10) has been paid.
3 for 2
If a product that is part of the 3 for 2 promotion gets returned, the promotion discount will not apply anymore. The price of the free product will be deducted from the refunded amount.
